Privacy Policy

Last Updated: February 21, 2026

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2. Information We Collect

We are committed to collecting only the absolute minimum information necessary to deliver our service. We deliberately avoid gathering data that we do not need.

Billing Information: When you pay for a session, we collect the payment details necessary to process your transaction. For credit and debit card payments, this includes your card number, expiration date, and billing address. We do not store your full card number after the transaction is complete. Our payment processor retains only a tokenized version of your payment method for security purposes.

All charges will appear on your statement as Mad Pro Design LLC.

Call Records: We retain basic records of completed sessions, including the date, duration, and the counselor assigned. These records exist solely for quality assurance and billing accuracy. We do not attach your real name, address, or other identifying details to these records unless you have voluntarily provided them.

What We Do Not Collect: We do not require your legal name, physical address, Social Security number, insurance details, or any government identification. You may use our services with as much anonymity as you wish. We do not take session notes, and our counselors do not maintain written files about your conversations.

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3. How We Use Your Information

The information we collect is used exclusively for service delivery. Specifically, we use your information for the following purposes:

• Processing payments for counseling sessions you have purchased
• Scheduling and connecting you with available counselors
• Quality assurance to ensure our counselors maintain the highest standards of care
• Resolving billing disputes or processing refunds if necessary

We will never use your information for marketing, advertising, profiling, or any purpose unrelated to the direct delivery of our counseling services. We will never contact you unless you have explicitly asked us to do so.

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4. Billing Privacy

We understand that billing is often the single greatest privacy concern for our callers. We have designed our billing practices with this specifically in mind.

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5. Call Confidentiality

The confidentiality of your counseling sessions is paramount. Here is how we protect what you share during a call:

Calls Are Not Recorded: We do not record, monitor, or archive your counseling sessions. There is no recording equipment, no backup system, and no audio archive. When your call ends, the spoken conversation exists only in memory.

Counselor Confidentiality: All of our counselors are bound by strict confidentiality agreements. They are prohibited from discussing any details of your session with anyone, including other staff members, family, friends, or any outside party.

No Session Notes: Our counselors do not write notes, create files, or document the content of your sessions. There is no written record of what you discuss.

Limited Exception: The only circumstance under which confidentiality may be broken is if a counselor believes there is an immediate, serious threat to your life or the life of another person. This is a standard ethical obligation across all counseling professions and applies only in extreme, life threatening situations.

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6. Data Storage and Security

We take the security of your data extremely seriously. The following measures are in place to protect any information we hold:

• Encryption: All data transmitted between your device and our servers is protected using industry standard TLS/SSL encryption. Data stored on our servers is encrypted at rest.
• Secure Servers: Our servers are hosted in secure, professionally managed data centers with physical access controls, continuous monitoring, and redundant systems.
• Limited Access: Access to stored data is restricted to a very small number of authorized personnel who need it for billing or technical support purposes. All staff with access undergo background checks and sign confidentiality agreements.
• Regular Audits: We periodically review our security practices and systems to identify and address potential vulnerabilities.
• Minimal Retention: We retain data only for as long as necessary to fulfill its purpose. Billing records are kept for the minimum period required by applicable financial regulations, after which they are securely deleted.

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7. Third Party Sharing

The only third parties who receive any of your information are payment processors, and they receive only the minimum data necessary to complete your transaction. Our payment processors are PCI DSS compliant and are contractually bound to protect your data and use it solely for payment processing.

We will not disclose your information to insurance companies, employers, family members, or any government agency unless we are compelled to do so by a valid court order. In such a case, we would have very little to provide, given the minimal data we collect.

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8. Cookies and Website Tracking

Our website uses a minimal number of cookies that are standard for any modern website. Here is what you should know:

• Essential Cookies: These are required for the website to function properly, such as maintaining your session when navigating between pages.
• Analytics: We use standard, privacy respecting analytics to understand how visitors find and use our site. This data is aggregated and anonymous. We do not track individual users across the internet.
• No Social Media Trackers: We do not use tracking pixels, social media plugins, or any tools from platforms like Facebook, Instagram, or Twitter. There are no social media trackers on our site.
• No Retargeting Ads: We do not run retargeting or remarketing advertising of any kind. You will never see an ad for our services following you around the internet after visiting our website.

We recommend browsing our site using a private or incognito window if you would like an additional layer of privacy. This will prevent your browser from storing any history of your visit.

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9. Your Rights

You have full control over your personal information. At any time, you may exercise the following rights:

• Right to Access: You may request a copy of any personal data we hold about you.
• Right to Deletion: You may request that we permanently delete all data associated with you. Upon receiving a verified request, we will remove your information from our systems within 30 days, except where retention is required by law.
• Right to Correction: If any information we hold about you is inaccurate, you may request that we correct it.
• Right to Opt Out: You may opt out of any analytics or non essential cookies by adjusting your browser settings or using a private browsing window.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request promptly and will never ask for unnecessary identifying information to process your request.

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10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we welcome you to reach out:

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page.

We will never make changes that reduce the level of privacy protection described here without providing prominent notice on our website. Our commitment to your privacy will only grow stronger over time, never weaker.

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12. Cryptocurrency Payments

For those who desire the highest level of financial privacy, we accept cryptocurrency as a payment method. Here is how crypto payments enhance your privacy:

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